Frequently Asked Questions

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and Paypal payments.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

It takes one 1-2 days for processing and Gem’s should expect to receive their orders within eight (8) to fourteen (14) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to EmeraldJay.com system for your order. It's fast, easy & secure.

 Does Emerald Jay allow exchanges?

We can't ensure the size or style you required an exchange for will be back in time to us by mail! We don’t have a store location yet so we cannot do exchanges Sorry Gem’s! definitely in the the near future.

Does Emerald Jay issue refunds?

We do not issue refunds, and we are not able to at this time. We do offer this Unique Offer only available here at Emerald Jay. If the item you want a refund on hasn’t been worn and tags still on the item! Donate the item to any clothing drive of your choice send the verification of this to Info.Emeraldjay@shopify.com. When that is done We will purchase you next Item personally of equal or lesser Value. This is limited to one item per purchase.